On the morning of April 18, master Hou of the general affairs office of Southeast University sent a banner of "warm service, due diligence" to the North business hall. These short words expressed master Hou's deep gratitude on behalf of the school, and also recognized the attentive and thoughtful service of the girls in the business hall for many years.
In the power consumption area under the jurisdiction of Chengbei business hall, there are many party and government organs, military and universities, among which Southeast University is a "familiar and unfamiliar" one. Familiar with this, master Hou comes to the business hall at a fixed time every month to pay the school's electricity fee. For many years, he has never stopped. Every girl in the business hall knows him. What's strange is that master Hou never says a word. Because the number of households paid by the school is large and miscellaneous, sometimes it will increase or decrease. Once, master Hou returned to the financial department with the printed bill. When the financial reconciliation found that the account was not smooth, he asked master hou to go to the business hall to find out. On that day, master Hou came to the business hall with discontent, mistakenly thinking that it was the business hall that had less bills. Liu Xiaoli, a girl in the business hall, received master Hou. She took a glass of water and asked master hou to sit down and calm down. After pacifying, Liu Xiaoli quickly helped master hou to find out the reasons for the uneven accounting. It turned out that the new account number of the school was not in the payment list, which resulted in the inconsistency between the remittance amount of the school and the actual payment amount. Liu Xiaoli explained patiently, and his friendly service and rigorous attitude made master Hou slowly calm down. Since then, with every kind greeting and every attentive service, master Hou has never been indifferent, and more and more smiles have come to the business hall, gradually establishing a deep sense of trust in the business hall, "family service" has been reflected.
"Start from the heart, love you and me" is the consistent team concept of Chengbei business hall. Innovative service concept and exquisite service skills are the eternal pursuit of Chengbei business hall. Chengbei business hall will be full of spirit and move forward on the road of high-quality service.
Source: business and electricity department Ye Li
Editor in charge: business and electricity office Zhang Shuwei